PINE POLLEN SUPERFOODS International shipping and RETURNs POLICY
Please contact customer service prior to sending any product back for a return, replacement, or exchange:
Questions, please send an email to: PinePollenSuperfoods@gmail.com
Money Back Guarantee
If you’re not satisfied with the product, simply return it to us within 14 days and we’ll provide you a full refund, no questions asked.
Pine Pollen Superfoods will provide full refund of any UNOPENED AND UNUSED product upon return within 30 days of initial purchase. Shipping fees will not be refunded. However, Pine Pollen Superfoods will NOT refund or accept any open or partially used supplement packages after 14 days from the original purchase.
Returns can be sent to the following address:
Pine Pollen Superfoods
PO BOX 740251
Arvada, CO 80006
DOMESTIC AND INTERNATIONAL SHIPPING POLICY
We now offer international shipping via USPS International First Class Mail and USPS Priority Mail International. Please allow 48 hours for packing, and upon shipping, please allow your order time to pass through customs clearance procedures.
Note: Due to a high level of disputed and fraudulent international orders, WE CURRENTLY DO NOT SHIP TO INDIA OR SOUTH AFRICA. We additionally reserve the right to cancel and refund orders from any other countries deemed to be high risk.
Duties and Taxes: Orders shipping to destinations outside the United States might incur duties and taxes. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes or duties which may be incurred on your international shipment.
"Lost" Package: An international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country.
Errors in Address: If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order.
If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.
Customer Refusal: If you refuse an order for any reason, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise, and only if in undamaged and resalable condition.
Orders Seized by Customs: Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs. In cases where the order is returned back to our warehouse in an undamaged and resalable condition, we may only refund the cost of the merchandise; shipping costs will not be reimbursed.
*As regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.